AORAKI adventures
AORAKI adventures
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T&C

Terms and Conditions

Alpine Trekking - Terms and Conditions

Alpine Trekking trips include: Mueller Hut Overnight, Sefton Biv Overnight, Plateau Hut Overnight, Mt Wakefield, Mt Sebastopol


Ability and Fitness

All participants on Alpine Guides Alpine Trekking programs must be as honest and transparent as possible about outdoor experience and fitness prior to booking.

Information provided for each Alpine Guides trip provides a minimum level of experience/ability required. If the participant(s) fails to meet minimum experience/fitness requirements alternate objectives will be arranged.

In a group situation, if a participant’s lack of fitness/ability severely affects the running of the trip, Alpine Guides reserves the right to modify the trip/itinerary. Arrangements may be made to evacuate the participant(s) at their own cost. The guide is the final arbiter of this decision.

Confirmation on Payment

Bookings will be confirmed on receipt of full payment of the trip cost and a completed booking form.

Trip Dates

Bookings for Alpine Trekking programs must be made for specific dates. The period of time booked is the period that must be paid for, regardless of weather and/or other circumstances that may alter the itinerary. For example, if your booking is for 4th to 6th January inclusive, the guide fee applicable is for 3 days.

Modification of Intineraries

Alpine Guides reserves the right to modify itineraries, accommodation or transportation if necessary, due to circumstances beyond our control, or safety reasons, including weather, snow conditions, or client ability/fitness. Where possible these modifications will allow for a trip of a similar length, difficulty and objectives.

Plateau Hut

If it is not possible to reach Plateau Hut (due to poor weather) and guests are not able to reschedule, or not interested in an alternative trip, there will be a full refund of fees, less a $100 booking fee per-person. If an alternative trip option is agreed on which does not include aircraft access, a refund of total NZ$1,600 (the unused aircraft cost) will be made for the party.

Cancellations

Alpine Guides strongly recommends travel insurance, to cover against unavoidable late cancellation and potential loss of payment/deposits. We accept no responsibility for illness or personal accidents, or evacuation costs if necessary. Accident Compensation in NZ may cover some accidents, but not illness.

For cancellations received prior to commencement of your Alpine Trekking trip, the following conditions apply:

A. Cancellation received 14 days or less prior to commencement: no refund will be made.
B. Cancellation received  within 15 - 31 days prior to commencement: a full refund of fees paid, less a cancellation fee of 50% of the fee per person.
C. Cancellation received 32 or more days prior to commencement: a full refund of fees paid, less a cancellation fee of 25% of the fee per person.
D. There is no charge for reducing guest numbers where rates are based on a fixed rate per-person.

Refunds

  • No refunds are due for trips voluntarily reduced in length, except in exceptional circumstances. If weather and/or conditions require the trip itinerary to be modified no refund is due. Some trip costs may be returned if they have not been incurred.
  • No refunds are due for leaving the trip for medical or fitness reasons. We recommend travel insurance to cover this contingency.
  • There is no refund due for customers who do not show.

Severe Weather

If a trip is severely affected by weather, a credit may be allowed on a future trip, at Alpine Guides discretion. No refund will be made.

Prices

Prices are subject to change.

Requests for Specific Guides

Whilst we try to honour requests for specific guides, we provide no guarantee that specific guide will be able to run your trip, if through injury, pressure of bookings, or other circumstances beyond our control they are not available. An alternative guide will be provided and we will advise in advance of the trip starting. It is not possible to cancel a trip if your guide of choice is unavailable.