AORAKI adventures
AORAKI adventures
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T&C

Terms and Conditions

Tasman Glacier Heli hike and Heli Snowshoeing

Cancellations - Weather/Minimum Numbers

Helihiking is a weather dependent activity. We reserve the right to cancel the hike if weather is not safe/suitable for the helicopter or walking.

Customers may transfer to another time-slot or day, if space, weather, and itineraries allow.

Alpine Guides reserves the right to change the duration of the Helihike around changing weather conditions. 

We reserve the right to adjust scheduled times due to weather or other circumstances beyond our control.

 

General Cancellations

  • Cancellations within 24 hours (when operation is possible) – full payment will be applied
  • There is a strict 100% charge for no-shows.
  • Cancellations should be made by phone, email, or in person.

For all telephone bookings we require credit card details to secure your booking. This credit card will incur the relevant charges (as above), should you cancel inside of 24 hours of the trip.

Safety and Hazards

It is important that you understand the hazards when participating in these activity.  If you have any concerns or questions, please contact us.

Heli Hiking and Heli Snowshoeing are classified as ‘adventure activities’.  They have a low to moderate degree of risk. While all precautions are taken to minimise risk we cannot absolutely guarantee your safety.

We operate in natural mountain features that presents certain physical hazards. These hazards include, but are not limited to: 

  • Uneven and icy terrain and slopes
  • Natural, uncontrolled terrain features
  • Potential exposure to cold
  • Potential exposure to UV light
  • All guests receive a briefing on helicopter safety prior to boarding

Health & Fitness

Most healthy people with ‘street’ level fitness should enjoy these activities.

Health and fitness may limit your ability to take part on a Heli Hike or Heli Snowshoe trip. We request knowledge of pre-existing medical conditions, including medication, on your booking sheet and when completing your registration before flying.

Lack of physical fitness, and medical conditions may affect your ability to safely take part in, or complete a trip. 

We reserve the right to shorten, or cancel trips for guests whose fitness or ability is not appropriate. If you are unable to complete the activity, you will not be entitled to a refund.

Children

There is no child rate. An adult aircraft seat is occupied and the guiding responsibilities are unchanged. Persons less than 18 years old must have registration forms completed by an accompanying adult. Supervising adults must accompany the child.
 Children need to be: 

  • At least 8 years (minimum shoe size is EU 32, US 2.5, 200 mm, NZ/AU/UK size 2)
  • Confident on uneven terrain
  • Able to follow instructions

We reserve the right to change these requirements due to glacier/snow and weather conditions. 

Weather

Helihiking is a weather dependent activity. We reserve the right to cancel the hike if weather is not safe/suitable for the helicopter or walking.

Customers may transfer to another time-slot or day, if space, weather, and itineraries allow.

Alpine Guides reserves the right to change the duration of the Helihike around changing weather conditions. 

We reserve the right to adjust scheduled times due to weather or other circumstances beyond our control.

 

Minimum Numbers

  • Helihiking requires a minimum of 4 guests at each time slot, and on each helicopter load to operate
  • Snowshoeing requires a minimum of 3 guests at each time slot, and on each helicopter load to operate
  • Bookings are accepted on the basis that reservations will be coordinated to achieve minimum numbers
  • Customers may transfer to another time-slot or day if space and itineraries allow, in order to meet minimum numbers

Check in Time

Check in time is at the advertised time of the activity. Late arrivals disrupt the trip for other customers and delays their flight and subsequent flights. Arrivals 30 minutes or more after the scheduled departure time will be considered as a no-show and cancellation fees may apply.

Booking Restrictions

  • Maximum weight: the maximum allowable weight for a person on a rear helicopter seat is 150 kg.
  • Pregnancy: so long as there are no health issues associated with exercise, if a pregnant person can travel safely by airline they can participate on a heli hike.