Terms and Conditions
These Terms and Conditions apply to the following trips: Tasman Glacier Ice Trek, Tasman Glacier Névé Adventure, Ice Climbing Experience.
Cancellations - Due to Weather
If we cannot operate due to weather a refund of 100% is due for any pre-paid clients who are unable to re-book for a later date.
If paying by credit card the refund will be credited to the same card you paid with - please have this card ready. Charges will appear in the name of ‘Alpine Guides Aoraki’ on the credit cardholder's statement.
No refund will be given for cancellations within 24 hours if the weather will allow us to operate.
There will be a 100% charge for pre-paid customers who do not show and the weather is operable.
Cancellations should be made by phone (+64 3 435 1834), email, or in person.
Safety and Hazards
It is important that you understand the hazards when participating in these activities. If you have any concerns or questions, please contact us.
Guided hiking, climbing, snowshoeing and travel on glaciers is classified an ‘adventure activity’. There a degree of risk and personal injury. While all precautions are taken to minimise risk we cannot absolutely guarantee your safety.
We operate in natural mountain features that present certain physical hazards. These hazards include, but are not limited to:
- Uneven and icy terrain and slopes
- Natural, uncontrolled terrain features
- Potential exposure to cold
- Potential exposure to UV light
- All guests receive a full briefing on hazards and helicopter safety prior to boarding
Health & Fitness
Most healthy people with 'average' and higher level fitness should enjoy these activities.
Health and fitness may limit your ability to take part on an activity. We request knowledge of pre-existing medical conditions, including medication, when completing your booking.
Lack of physical fitness or medical conditions may affect your ability to safely take part in, or complete a trip.
We reserve the right to shorten, or cancel trips for guests whose fitness or ability is not appropriate. If you are unable to complete the activity, you will not be entitled to a refund.
Children need to be at least 12 years old and confident on uneven terrain. We reserve the right to change these requirements due to terrain and weather conditions. There is no 'child' rate as an adult aircraft seat is occupied and the guiding responsibilities are unchanged.
Glacier activities are weather dependent activities. We reserve the right to cancel the trip if weather is not safe/suitable for the helicopter or walking. Customers may transfer to another date, if guide, weather, and itineraries allow.
Alpine Guides reserves the right to change the duration of the trip around changing weather conditions.
If a trip is shortened due to incoming weather, there is no refund due.
You must be 18 years or older to make a booking. If you are under 18 years old, a parent or guardian traveling with you must complete your registration form prior to the trip.